1.These terms

1.1 These are the terms and conditions on which we supply products/services to you.

2.Information about us and how to contact us

2.1 We are Durham Gas Services LTD a company registered in England and Wales. Our company registration number is 07577118 and our registered office is at Unit 1a Stirling Road, West Carr Road Industrial Estate, Retford, Notts. DN22 7SN. Our registered VAT number is 941670422.

2.2 You can contact us by telephoning on 01777 702684 or by writing to us at enquiries@durhamsheating.co.uk

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided us with.

2.3 When we use the words “writing” or “written” in these terms, this includes email.

3. Our contract with you

3.1 Quotation provided is valid for 30 days from the date of issue. It is based on information provided by you and details of goods and services’ we propose to supply, at your request.

3.2 Please read the Quotation carefully. If the goods and services described do not accurately detail the work you requested, please inform us immediately so we can amend the Quotation. Any goods or services not described in the Quotation will not be included.

3.3 Any approvals or permissions required prior to carrying out the work described are the responsibility of yourself. All work we carry out will conform to current regulations and standards.

4. Your rights to make changes

4.1 If you decide to make changes to the planned work, or request additional work be completed, after the contract has been signed, you must inform us as soon as possible. Where possible we will attempt to incorporate the changes.

4.2 Where these changes affect the costs stated in the Quotation, we will inform you as soon as we can. Any extra costs will be charged to you as “Extras” to the original Quotation.

4.3 There are occasions where we may come across unexpected additional work. Should this arise, we will inform you as soon as possible. If this additional work is within our area of competence to complete we will discuss this with you and at your request, carry this work out at extra cost. If the work required is outside our area of competence, we will assist you in finding a competent person or, with your consent, may provide a suitable subcontractor at extra cost. The costs will be discussed with you prior to the commencement of work. No additional work will be carried out without your permission.

5. Work begun prior to the expiry of the cancellation period

5.1 If you have requested or agreed that installation work will commence before the fourteen (14) day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment will be due for any work carried out prior to you cancelling the contract. This may include any equipment that has been ordered for you and cannot be returned.

6. Our rights to make changes

6.1 We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

6.2 In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:

7. Providing the products

7.1 During the order process we will let you know when we will provide the products to you and install them.

7.2 We are not responsible for delays outside our control. If our installation of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

7.3 If you have asked us to install the products for you and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.

7.4 You own the products once we have received payment in full.

8. Your rights to end the contract

8.1 You have the right to cancel this contract within fourteen (14) days of signing, without giving any reason. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

8.2 If you are ending the contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
  • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
  • you have a legal right to end the contract because of something we have done wrong.

8.3 If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately, and we will refund any sums paid by you for products not provided.

9. Our rights to end the contract

9.1 We may end the contract for a product at any time by writing to you if:

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  • you do not, within a reasonable time, allow us to deliver the products to you and install them.

9.2 If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. Price and payment

10.1 The price of the product (which includes VAT) will be the price set out in our written quotation at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product advised to you is correct.

10.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the products correct price at your order date is higher than the price stated [as per quotation], we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.

10.3 If the work described in the Quotation cannot be carried out continuously or if completion of the work is delayed for reasons outside our control, we may issue intermediate invoices for work completed.

10.4 We accept payment with credit/debit card and BACS transfer. You must pay for the products within 14 days after invoice for works.

10.5 If you think an invoice is wrong please contact us promptly to let us know.

11. Deposits for works

11.1 We reserve the right to request deposits for quoted works to cover material costs. A 10-50% deposit will be discussed at point of quotation if applicable.

12. Our responsibility for loss or damage suffered by you

12.1 We will endeavour to protect your property, but any goods that are sensitive to dust/water should be removed from the work area. The company will not be liable for any damage arising from work related damage to susceptible belongings.

12.2 We will not be liable for replacement of carpets, other floor coverings, plastering/decorating etc where access is required to route/repair pipework or following removal of obsolete parts of your plumbing system (including any cleaning needed).

12.3 Remedial work following the provision of services will be specified within each written quotation. We are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

12.4 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

12.5 We hold no liability for existing parts of your plumbing and(or) heating system such as, but not limited to, existing radiator(s), valves, pipework, fittings, tanks, boilers, cylinders etc that may become faulty following associated works (such as pressurising or heating system or water pipes, power flushing etc).

13. How we may use your personal information

13.1 We will use the personal information you provide to us:

  • to supply service/products to you;
  • to process your payment for the products/services.
  • to remind you of product recall, warranty issues or service reminders.
  • personal details are kept on a secure computer database and used solely for the reasons above.

14. Review bodies

Durham Gas Services LTD are registered with Checkatrade review body. We welcome your feedback and our engineers will be leaving feedback forms following completed works.

15. Extended Warranty

Where extended warranty has been offered, warranty is subject to the manufacturers terms and conditions and an annual boiler service being undertaken by Durhams Heating Services. After the manufacturers warranty has expired (10 years for gas/ 7 years for Oil) Durhams Heating Services will honour the remaining term of the offered warranty. Repairs during this time will be limited to £500 per repair up to a maximum of £1000 per/year. Repair value non-transferable and has no monetary value.

16. Promotional Offers

Any promotion run by Durhams Heating Services is redeemable against labour/services only. Durhams Heating services has the right to withdraw promotions at any time. Discounts not valid against service contracts. May not be used in conjunction with any other offer. Discount codes valid for one use only.

17. Finance

Durhams Heating Services act as a credit broker, not the lender and offer products from Hitachi Finance (10973238). Durhams Heating Services is a trading name of Durham Gas Services LTD (No 07577118) which is authorised and regulated by the Finance Conduct Authority FRN: 743755). Registered office: Unit 1a Stirling Road, West Carr Industrial Estate, Retford, Notts. DN22 7SN.